Process:
GoAPP provided us with information like personas, event types, flows for onboarding and a working beta platform. We had all the information needed to perform a design sprint, which we introduced to their team. We conducted three workshops followed by the work of our UX/UI Designer to visualize the outcome.
The first workshop was to learn the context. We discussed the problem, talked about target users and their needs, reviewed the competition and formulated a strategy.
During the second workshop, we came up with ideas for a potential solution to make the onboarding process easier, but still adjustable for the different types of providers.
During the third workshop, we chose the most promising idea and created a userflow for it. The last phase was designing and prototyping the idea.
