SnowShow is the most prominent Polish winter tour provider, and also one of the biggest in Europe. They target Alps in terms of destination and students and grads as their audience. Their uniqueness lies in the combination of sport (skiing and snowboarding) with music. SnowShow organizes over 60 trips yearly. The biggest one, called "Music Fest", attracts over 2000 adventurous people and the biggest music stars.
We started our journey with SnowShow in the fall of 2015. Their system already existed and was developed by a freelancer. SnowSnow needed a more robust solution with a trustworthy and scalable team. The booking system we took over was complex and included multiple implicit business logic. Making it simple, readable and self-descriptive was the main business and technical challenge for us at the beginning of the project.
These are the main challenges encountered during our partnership:
We started by identifying business needs of SnowShow. By learning their processes, we were able to develop a better architecture which was easier to maintain and upgrade. What's more, our PM and devs proactively worked on polishing off the whole system. We implemented a machine learning-driven recommendation system for new and returning users, to personalize the experience of each visitor.
On the course of our work we introduced various solutions, such as:
After releasing the new version of SnowShow's website, sales increased by over 70%. SnowShow also reduced their infoline staff because of much lower number of calls. Now the system and website work smoother and faster than ever before.
We improved the performance of the system on various levels: